Two desks
Contact Apexboost
Contact Apexboost two ways. For orders, tracking, changes and refunds, call the order desk on +1 (302) 200-3480. For anything about these pages — a correction, a privacy question, press — email [email protected], Monday to Friday, 9:00am-5:00pm ET. Returns go to 420 Lexington Avenue, Floor 16, New York, NY 10170, USA.
Two desks, two jobs
Order desk — +1 (302) 200-3480
Orders, tracking, changes and refunds. This is the number to call if a parcel has not arrived or you want to start a 60-day refund. Have your order ID ready.
Site desk — [email protected]
Pages, typos, privacy requests and press. Monday to Friday, 9:00am-5:00pm ET. This desk cannot see your order; the phone desk can.
One thing we will never ask for
Your full card number, by phone or email. Nobody at either desk needs it. If someone claiming to be us asks, it is not us — hang up and call +1 (302) 200-3480 yourself.
Every detail in one table
| What | Detail |
|---|---|
| Website | https://apexboost.org/ |
| Role | U.S. stocking partner for Apex Boost |
| Order desk phone | +1 (302) 200-3480 — orders, tracking, changes, refunds |
| Site email | [email protected] — pages, typos, privacy, press |
| Site email hours | Monday to Friday, 9:00am-5:00pm ET |
| Sales email | Not published. Sales questions go to the phone desk |
| Office address | 888 Seventh Avenue, Floor 17, New York, NY 10106, USA |
| Returns address | 420 Lexington Avenue, Floor 16, New York, NY 10170, USA |
| Current lot | APE-26/AP-4253 |
| CoA reference | APE-4253-26-AP |
What to have ready
For a tracking question
Your order ID from the confirmation email, and the delivery address.
For a refund
Your order ID and the delivery date. The 60-day window runs from delivery.
For a bottle question
The lot code from the base of the bottle. Current stock is APE-26/AP-4253.
For a correction to a page
The page address and the line you think is wrong. A screenshot helps.
Response times
| Channel | Typical response | If it is slow |
|---|---|---|
| Order desk phone | Answered during desk hours | Call again rather than emailing; the email desk cannot see orders |
| Site email | Within business hours, Mon-Fri | Resend with "second attempt" in the subject line |
| Refund credit | 3-5 business days after the return is credited | Then 5-10 days for the card; that part is your bank |
| Returned parcel | Tracked by you | Quote the tracking number when you call |
Contact questions
What is the Apex Boost phone number?
+1 (302) 200-3480. That is the order desk for orders, tracking, changes and refunds.
What is the email address?
[email protected], for anything about these pages. Monday to Friday, 9:00am-5:00pm ET.
Where do I send a return?
420 Lexington Avenue, Floor 16, New York, NY 10170, USA. Include your name, email and order ID.
What is the office address?
888 Seventh Avenue, Floor 17, New York, NY 10106, USA.
Is there a sales email?
Not published. Sales questions go to the phone desk.
Can I visit the office?
It is a mailing address, not a shop. Returns go to the Lexington Avenue address, not to the office.
Which desk to use, by problem
The two desks do not share a system, so sending a question to the wrong one adds a day for no reason.
| Your problem | Desk | Why |
|---|---|---|
| Where is my parcel? | Phone +1 (302) 200-3480 | Only the order desk can see tracking |
| I want a refund | Phone +1 (302) 200-3480 | The call starts the claim your return is matched against |
| I need to change a delivery address | Phone +1 (302) 200-3480 | Time-sensitive, and only before dispatch |
| A page here says something wrong | Email [email protected] | This is the desk that edits the site |
| A privacy or data request | Email [email protected] | Handled by the site desk |
| Press or partnership | Email [email protected] | Same desk |
| Is this safe with my medication? | Neither. Ask a pharmacist or your prescriber | We are not clinicians and will not pretend to be |
That last row is a real policy, not a disclaimer. Neither desk will tell you whether a supplement is safe with your prescription, because neither desk can see your notes and a confident wrong answer would be worse than no answer.
How to write an email that gets answered fast
- Put the page address in the first line if your question is about a page.
- Put the order ID in the subject if your question is about an order, though the phone is faster.
- Say what you want to happen. "Please correct the third paragraph" beats "this seems off".
- Attach a photograph for anything about a bottle, a label or a damaged parcel.
- Do not send card details. We will never ask for them and nobody here can use them.
The site desk runs Monday to Friday, 9:00am to 5:00pm ET. Mail sent on a Friday evening gets read on Monday, and mail about a time-sensitive refund deadline should be a phone call instead.
What we can and cannot do for you
Being explicit about the limits saves everyone a round trip, and a seller who pretends to be able to help with everything ends up helping with nothing.
| Request | Can we? | Who can |
|---|---|---|
| Track a parcel | Yes, by phone with your order ID | The order desk |
| Start or chase a refund | Yes, by phone | The order desk |
| Change a delivery address before dispatch | Usually, if you call quickly | The order desk |
| Correct a mistake on this site | Yes, and quickly | The site desk |
| Tell you the milligrams of each herb | No. They are not published anywhere we can reach | Only the manufacturer |
| Advise on your medication | No, and we will not guess | A pharmacist or your prescriber |
| Tell you whether it will work for you | No. Nobody can | Nobody |
| Send you the certificate of analysis | We hold the reference APE-4253-26-AP, not the document | Ask the order desk to request it |
Four noes out of eight is an unusual thing to publish on a contact page. It is more useful than a promise we cannot keep, and it means that when we do say yes, it is worth something.
Where this business is, physically
Two addresses, and they do different jobs. Sending a return to the wrong one is the single most common avoidable mistake in this process.
Office — 888 Seventh Avenue, Floor 17, New York, NY 10106, USA
The business address for correspondence, press and legal notices. It is a mailing address rather than a shop, and it is not where returns go. Nothing needs to be sent here in the ordinary course of buying or returning a bottle.
Returns — 420 Lexington Avenue, Floor 16, New York, NY 10170, USA
Where bottles go when you claim the 60-day guarantee, and only after you have called the order desk to start the claim. Put your full name, the email on the order and the order ID inside the box, and use a tracked service.
Both are published in the footer of every page on this site, before you buy rather than after you complain. That is deliberate, and it is one of the checks we suggest running on any supplement seller on the where to buy page.
If you are a journalist or a researcher
The site desk at [email protected] handles press. We will answer questions about what we publish, how we check it and what we were not given, and we will point you at the primary sources behind any claim on this site.
What we cannot do is answer for the manufacturer. Questions about formulation, testing protocols, extract ratios or the certificate of analysis belong with Flex University, San Diego CA, 82121, and we will say so rather than speculating on their behalf. Our running list of what we could not establish is published on the about page and is the fastest summary of where the gaps are.
Hours, in one line
The order desk answers during business hours for orders, tracking, changes and refunds. The site desk reads email Monday to Friday, 9:00am to 5:00pm ET, for everything about these pages. Anything with a refund deadline attached should be a phone call rather than an email, because a message sent on a Friday evening is read on Monday and day 60 does not wait.
A phone number that answers
Orders, tracking and refunds on one line; pages and corrections on the other.
60-day money-back guarantee · Questions first? Call +1 (302) 200-3480