The 60-day window
Apex Boost Money-Back Guarantee: 60 Days
Yes, Apex Boost carries a 60-day money-back guarantee.
It covers orders placed through the checkout link on this site and runs from delivery. Call the order desk with your order ID, then post the bottles to 420 Lexington Avenue, Floor 16, New York, NY 10170 with tracking.
The checkout’s terms come first
The checkout page shows the terms your order actually carries, so read them before you pay. Where they differ from this page, the checkout’s terms apply to your order, and this page is corrected to match.
What the guarantee covers
| Detail | Terms |
|---|---|
| Length | 60 days |
| Clock starts | On delivery |
| Applies to | Orders placed through the checkout link on this site |
| Bottles | Used and unused both go back |
| Return shipping | Paid by you, tracked |
| How to start | Phone the order desk |
| Returns address | 420 Lexington Avenue, Floor 16, New York, NY 10170, USA |
| Refund timing | 3-5 business days after the credit, then 5-10 days on the card |
One thing worth being straight about: the guarantee covers your money, not an outcome. No supplement can guarantee a result, and any seller who says otherwise is telling you something the rules do not allow.
How to claim it, step by step
Call the order desk
The order desk (number in the site footer), Monday to Friday. Have your order ID from the confirmation email ready.
Pack the bottles
Used and unused. Put your full name, the email on the order and the order ID inside the box.
Post it with tracking
420 Lexington Avenue, Floor 16, New York, NY 10170, USA. Return shipping is yours to pay; tracking is what proves it arrived.
Wait for the credit
3-5 business days after the return is credited, then a further 5-10 days for your card to post it.
Start on day 55, not day 60
The window closes at day 60 from delivery. A phone call, a packed box and a posted parcel take a few days between them. Leaving five days of margin is the difference between a refund and a lesson.
How long the money takes
| Stage | Typical time | What is happening |
|---|---|---|
| Parcel in transit | Depends on the service you chose | Use tracking so you can see it land. |
| Credit issued | 3-5 business days after the return is credited | The desk processes the return against your order ID. |
| Card posts it | A further 5-10 days | Your bank's timing, not ours. |
Add those together and a refund that starts on day 55 typically completes a few weeks later. That is normal for card refunds and not a sign anything has gone wrong.
What it does not cover
- Orders placed anywhere other than the checkout link on this site. We cannot refund money we never took.
- Return shipping costs. Those are yours.
- Claims made after day 60 from delivery.
- Parcels sent without a name, email and order ID inside, which cannot be matched to an order.
- An outcome. The guarantee is about your money.
Edge cases and the written policy are on the refund policy page.
Why 60 days is the right number
Because it is longer than the window reviewers described. Of the reviews the seller collected, the people who reported a change put it at three to six weeks. A 30-day guarantee would close before that window finished. A 60-day guarantee closes after it.
| Day | What is usually happening | Refund still available? |
|---|---|---|
| 1-7 | Nothing. The most common complaint on this product. | Yes |
| 21-42 | The window reviewers named. | Yes |
| 43-55 | You have taken two bottles and you know your answer. | Yes |
| 56-60 | Decision and postage time. | Yes, if you move |
| 61+ | Window closed. | No |
That is also why we suggest the 3-bottle pack on the pricing page rather than the 6-bottle one: 90 days of supply against a 60-day window still leaves a sealed bottle when the decision comes due.
Guarantee questions
Does Apex Boost have a money-back guarantee?
Yes, 60 days from delivery on orders placed through the checkout link on this site.
How do I claim the refund?
Call the order desk with your order ID, then post the bottles to 420 Lexington Avenue, Floor 16, New York, NY 10170, USA with tracking.
Can I return an opened bottle?
Yes. Used and unused bottles both go back.
Who pays the return postage?
You do. Use a tracked service and keep the receipt.
How long until the money is back?
3-5 business days after the return is credited, then a further 5-10 days for the card to post it.
What if I bought from another seller?
Then the refund is theirs to give, not ours. We can only refund orders we took.
What a guarantee is actually for
It is not a marketing badge, whatever the gold circle on the seal suggests. On a product you cannot evaluate from the label, the refund window is the only real consumer protection in the transaction, and it is worth thinking about in those terms.
Consider what you can check before buying Apex Boost: the herb names, the blend total, the seals, the reviews and the returns address. What you cannot check: whether any herb reaches a useful dose. Since the formula cannot be evaluated on paper, the only test available is taking it, and the only thing that makes that test affordable is being able to get your money back afterwards.
Which is why we judge a supplement seller on the window, not the discount
A 14-day window on a product whose reported change window is three to six weeks is a window designed to close before the answer arrives. Sixty days is long enough for the test to finish, and that is the entire argument for it.
Mistakes that cost people their refund
All five of these are avoidable and all five happen regularly across this industry.
| Mistake | Consequence | Fix |
|---|---|---|
| Counting from purchase, not delivery | Losing several days of the window | Note the delivery date the day it lands |
| Deciding on day 59 | No time to call and post | Decide on day 55 |
| Posting without calling first | A parcel that cannot be matched to an order | Call the order desk before you post |
| No name, email or order ID in the box | Same problem, discovered later | Write all three on a slip and put it in |
| Posting untracked to save postage | No proof it arrived | Use tracking and keep the receipt |
None of these is a trap set by anyone. They are the ordinary friction of returning a physical object to a warehouse, and five minutes of care removes all of it.
How this compares with the rest of the category
Refund windows in supplements range from nothing to a year, and the number is more informative about a seller than almost anything else on their site.
| Window | What it usually signals |
|---|---|
| No refund at all | A seller who does not expect repeat business |
| 14 to 30 days | A window that closes before a herbal formula could plausibly show anything. Common, and worth noticing |
| 60 days | Long enough to complete the test on a product with a 3-6 week reported window. This product |
| 90 to 180 days | Generous, and usually attached to a higher price that funds it |
| "Lifetime" | Read the conditions. These are often limited to unopened product or first orders only |
Sixty days is not the most generous number in this category and we are not going to present it as one. It is the number that matters, because it is longer than the window in which reviewers described noticing anything. A longer guarantee on a product nobody can evaluate is worth more than a discount, and a shorter one should change what you are willing to pay.
What we ask of you in return
Nothing beyond three small things: call before you post, put your name, email and order ID in the box, and use a tracked service. All three exist so a parcel can be matched to an order, which is the only part of this process that regularly goes wrong.
You do not have to give a reason for returning it, you do not have to keep the original packaging, and you do not have to return unopened bottles only. If a member of the desk ever suggests otherwise, that is worth reporting to the website desk.
Sixty days from delivery
Long enough to run the test properly, with the money still on the table.
60-day money-back guarantee · Questions first? The contact page lists both desks